RESTAURANT MANAGER - CC
Do you have a passion for not only creating…but elevating a world class dining experience? Are you detail-oriented with an eye and awareness of your surroundings and service delivery of your team? If so, then we want you to join the us here at Virgin Hotels!
We are seeking an experienced, skilled, and knowledgeable restaurant manager who is equally team and guest focused, to lead our fine dining restaurant into its next phase. To be considered you'll have at least two years’ experience managing a high-end restaurant, alongside a huge passion for first class service, hospitality, and all things people.
Our goal is to create an ambience where locals and visitors feel at home, and we always have something up our sleeve to impress. If this sounds like the next role for you, we’d love to hear from you, reach out and apply with your CV and covering letter today.
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a progressive, environmentally conscious, world-class organisation, the following is a list of your essential job responsibilities.
- Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You’ll be skilled at keeping your team on track, energised and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear, concise and inspiring.
- Train, train, train! It all starts here. You are responsible for building a team of talented individuals, this means creating and monitoring a consistent and engaging training program that keeps the team on their toes. The initial training program will prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly, and monthly lessons to keep everyone learning and growing and staying ahead of the curve.
- Communication. Monitor and track the flow of information coming to you from superiors, hotel side, and culinary side and distribute consistently to the team. Be highly involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guests and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You will communicate your expectations for your teammates clearly each shift and remain consistent in your messaging. To be achieved by a pre-shift team meeting as well as a post-shift re-cap and communication to the kitchen, other outlets and front desk about food issues, VIPs, reservations, and changes in business levels
- Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. Responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor.
- Organisation and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last-minute events. You will be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be on display by having a strong floor presence, dedicated training time and business needs.
- Other Responsibilities: The main priority is the guest experience, monitoring the floor, training, and consistent leadership. However, there is still work to be done. Schedules must be completed to balance the needs of the business. Inventory controls, P&L knowledge, waste of product, glassware, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocols.
- Handling daily tasks. Focusing on scheduling, having people in the right place at the right time, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practised through the department.
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have definitely come to the right place…
- Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing
- Ability to read the room and our guests to ensure thoughtful, personal and intuitive service at all times, with the ability to inspire others to deliver the same calibre of service
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over-deliver wherever possible
- Able to change direction and work on multiple project aspects at once. Creatively solve problems
- Enthusiastic, passionate, able to enthuse and motivate others
- Leadership ability and behaviour consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service
- Ability to work a fully flexible shift pattern
Background must-have:
- Current, legal, and unrestricted ability to work in the UK
- Preferred: 2-5 years’ experience in high-end restaurants
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.
*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*