Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels:
Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?
- A day off for your birthday
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
- Generous family friendly policies and allowances
- Teammate discount at Virgin Hotels and 20 other Virgin brands!
- Training and development including apprenticeships
- Teammate meals provided
- 4 x your salary life assurance policy
- Employee Assistance Program and Company sick pay
Your mission:
Should you choose to accept it
The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambience where locals and visitors feel at home, and we always have something up our sleeve to impress. At Virgin Hotels nothing is ever "usual" so the Assistant Restaurant Manager not only has to be willing to roll up their sleeves and get things done, but have to be willing to have fun.
The Nitty-Gritty:
What exactly you will be doing…
- You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results
- Communication to the kitchen, other outlets and front desk about food issues, VIPs, reservations and changes in business levels
- Communication to teammates: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap
- Handling daily tasks of scheduling, properly having people in the right place at the right time and driving revenue
- Training of Teammates: assist in the organisation of onboarding and delivering consistent training. Making sure the new members are correctly inputted into the system and have all the tools, uniforms and supplies to have a positive training experience
- Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. The Assistant Restaurant Manager must ensure schedules are completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocol.
Background must-have:
- Current right to work in the UK
- Preferred: 1-2 years’ experience in a full-service restaurant or lounge in a hotel supervisor position/management position.
- Proficient computer knowledge.
- WSET Level 2, 3 or 4 (Preferred)
Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.